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Order Management
with Autobahn

Streamline Order Management, Empower Consumers, and Improve Omnichannel Experiences

Benefits of Autobahn for Oder Management

Red Van's Autobahn for Order Management integrates Salesforce Commerce Cloud, Marketing Cloud, Sales, and Service to ensure a consistent, superior customer experience across every touchpoint. It leverages online and store inventory to fulfill orders, delivering an elevated order management solution optimized for omnichannel retailers.
SFCC Integration
BOPIS
Order Management (OMS)
Self Service Returns
Sales
Service

Autobahn for Order Management introduces in-store fulfillment workflows that give consumers more options to get the products they want. Store associates can quickly pick and pack orders, update inventory, and trigger timely order status notifications. Going beyond fulfillment, Autobahn also eases self-service returns and cancellations directly through your commerce site. Customers choose the product to return, print a packing slip with a shipping label, and get notified of their return status.  Autobahn for Order Management delivers on the promise of omnichannel retail with a modern, convenient experience that delights customers.

Autobahn Clients

"We didn't have a lot of time to get from our legacy platform to Salesforce Commerce Cloud and Order Management.  If it wasn't for the speed of our Autobahn implementation, and the excellent shopping journey it enabled us to bring to market without a long and complex design phase, we never would have met our timelines."

Megan Calandra
Digital Product Owner, Christy Sports

Key Features

Self-Service Returns Management

Give customers control over returns and cancellations directly in Salesforce B2C Commerce. They can view orders, return items by mail or in store, and generate shipping labels and packing slips automatically. Customers get flexible self-service options, and you avoid the cost of a third-party returns platform.

Salesforce Marketing Integration

Transactional emails in Salesforce Marketing Cloud trigger automatically based on order activity in Salesforce Order Management: order confirmed, canceled, returned, and shipped. That keeps the customer experience consistent and gets more value out of the Marketing Cloud investment you've already made.

Salesforce Commerce B2C Integration

Order updates, including cancellations, returns, shipments, and tracking information, stay in sync between Order Management and Commerce Cloud, so customers always see accurate order status.

In-Store Fulfillment Application

Give customers control over returns and cancellations directly in Salesforce B2C Commerce. They can view orders, return items by mail or in store, and generate shipping labels and packing slips automatically. Customers get flexible self-service options, and you avoid the cost of a third-party returns platform.

API Suite

Purpose-built APIs for integrating with and extending Order Management, including data integration for extracting order, payment, and refund records to downstream systems, support for extended sales channels through a single API call, and shipping/ASN integration that keeps existing 3PL processes in sync with Order Management.

Order Management Technology Integrations

Pre-built integrations extend Order Management without custom build work: payment providers including Adyen, Salesforce Pay, Stripe, PayPal, CyberSource, Affirm, and PayBright, and shipping providers including FedEx and ShipStation. That means faster time to market, less cost and complexity, and integrations that stay current as vendors release new capabilities, since Red Van maintains them.

Salesforce Order Management, but better

With Autobahn, Salesforce Order Management becomes the connective tissue for a real omnichannel experience, tying Commerce, Marketing, Sales, and Service together so every team works from the same order data. Pre-built integrations mean less time spent on custom development and maintenance, and more time on the work that actually grows the business. Customers get a consistent, branded experience, and you get more value out of the Salesforce investment you've already made.
Autobahn Integrated System Diagram

A Flexible Architecture

Pre-built infrastructure processes custom file formats from SFTP servers and triggers actions in Salesforce Core, so Order Management can plug into an existing file-based order processing setup.

Low-Code Development

Autobahn was created with speed and ease of use in mind. Our low-code debt approach ensures no matter who develops in your Salesforce environment, they're able to do so successfully.

Flexible Salesforce Integration

Autobahn was architected to easily work with the different approaches Salesforce has to offer. Whether it be B2C Commerce SFRA, Composable and Headless commerce.

Agile Salesforce Updates

As Salesforce releases updates and new capabilities, we work quickly so Autobahn delivers continuous and non-disruptive updates that you can take advantage of.

Built on Autobahn

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